General terms and conditions

 

Payment and cancellation policy

  1. The fee is payable in full before your consultation period begins. Unfortunately payment plans are not available.

  2. Payment is via bank transfer.

  3. I do not give medical advice, if you are concerned about your child’s health please consult with a qualified medical professional before working with me.

  4. I will always strive to improve your situation and have a very high success rate. However, there is no 100% guarantee of complete improvement, although I am thorough, creative and exhaustive in my personalised approach for you. 

  5.   You are paying for the time taken to analyse your situation, provide my recommendations and any time purchases to consult with me. No refunds will be given.

Support Service Cancellation Policy:

Please note, that I schedule support bookings several weeks in advance, cancelling a support slot usually means that I have turned down work with another family to secure your booking.

In addition, before we start our support session I have usually spent a considerable amount of time analysing your personal family situation and making notes before our time starts.

For this reason the following fees apply to all cancelled support services:

  • More than 14 days’ notice: 25% of the fee paid (75% refund payable) *

  • 14-7 days’ notice: 50% of the fee paid (50% refund payable) *

  • 7-3 days’ notice: 75% of the fee paid (25% refund payable) *

  • 48 hours or less notice: 100% of the fee paid (0% refund payable)     

      Thank you

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